McDermott Consulting
Articles: List

     Please contact McDermott Consulting for copies of these articles or see the feature article for one you can download directly from this site.

home

knowledge
organizations

designing
knowledge work

communities of
practice

articles:

services

community toolkit:

about
Richard McDermott

contact
Articles
Designing Knowledge Organizations
2004 “Sharing Knowledge across Europe: The History of KnoweldgeBoard.” In proress
2004 “Concentrating Expertise: Building Blocks of Knowledge Organizations” In progress
2003 “Enhancing Knowledge Creation for Breakthrough Innovation: Tools and Techniques” PDMA ToolBook II
2002 “Knowing is a Human Act” Informatik. February
2000 “How Communities Steward Knowledge: Shell Oil Company” In Best Practices in Knowledge Management. Boston: Linkage Press
1999 “Learning Across Teams” Knowledge Management Review. 8:32-36 May/June
1996 “Transforming Knowledge into Wise Advice.” Management & Innovation.4. The World Bank.
1995 "Working in Public, Learning in Action: Collaborative Knowledge Work Teams,” in Advances in Interdisciplinary Studies of Teams, Michael Breyerlin (ed), JAI Press.
1994 “Designing and Improving Knowledge Work.” Journal for Quality and Participation. March.
1994 "Sharpening the Professional Edge." The Work Design Network News. 3, February.
1993 "Transforming Knowledge Work." Info Ressources Humaines. 7:16-18. October.
1993 “From Craftwork to Learning Organizations: Designing Knowledge Work.” Unpublished

Communities of Practice
2004“How to Avoid a Mid-Life Crisis in Your Communities” Knowledge Management Review, May/June
2003“Sustaining Change with Communities of Practice.” Knowledge Management Review, March/April
2003“Building Spontaneity into Strategic Communities.” Knowledge Management Review, Jan/Feb.
2002Cultivating Communities of Practice: A Practical Guide to Managing Knowledge. with Etienne Wenger and William Snyder. Boston: Harvard University Press.
2002“Measures and Meaning: Assessing Community Value” Knowledge Management Review, May/June
2002“Global Knowledge: How Shell Developed Global Knowledge-Sharing Communities.” Cutter IT Journal.
2001“Making Community Contribution Count” Knowledge Management Review, Nov./Dec
2001“Designing Live Community Events.” Knowledge Management Review, July/August.
2001“The Public and Private Space of Community.” Knowledge Management Review, May/June.
2000“Community Development as a Natural Step” In Progress.
2000“Planned Spontaneity” Knowledge Management Review. 16 Sept/October.
2000“Critical Success Factors in Building Communities of Practice” Knowledge Management Review. 14 May/June.
2000“Building a Support Structure for Your Communities” Knowledge Management Review. 15 July/August.
2000“Knowing in Community.” IHRIM Journal. March.
1999“Building Three-Dimensional Communities.” Knowledge Management Review. 11 November/December
1999“How Information Technology Inspired, But Cannot Deliver Knowledge Management.” California Management Review. 41:4 Summer.
Organizational Change

2001“Overcoming Cultural Barriers to Sharing Knowledge” with Carla O’Dell. The Journal of Knowledge Management, January.
1999“Creating a Knowledge Sharing Culture” American Productivity and Quality Center.
1999“Campaigning for Change.” Journal for Quality and Participation. March.

Public Conference Talks
2000“A New Approach to Organizational Design” Design Management Institute Conference, October
2000“Designing Global Communities” Keynote talk. APQC Knowledge Management Conference. May
2000“Leading Issues in Community Development.” Community of Practice Conference. April
2000“Current Development in Communities of Practice. Keynote. American Productivity and Quality Center. May
1999“Culture and Community.” Senior Managers Forum, Project World.
1999“Developing Communities.” Keynote. Community of Practice Conference. October
1999“Designing Knowledge Intensive Organization.” Keynote. Association for the Management of Organization Design. October.
1999“Virtual Global Teams” International Conference on Workteams. September
1999“Measuring Community Effectiveness.” Measuring Intangible Assets. July
1999“Building Global Communities.” Delphi Knowledge Management Summit. March
1999“Building Global Communities.” DCI Knowledge Management Conference.
1998“Learning Between Teams” DCI Knowledge Management Conf. Boston, Phoenix
1998“Learning Communities” Knowledge Ecology Fair.
1997“The Knowledge Factory” The Ecology or Work
1996“Doing Things with Knowledge.” Workteam Conference. University of N.Texas.
1995“Designing Knowledge Organizations.” Workteam Conference. Univ. of N.Texas
1995“Designing Knowledge Work.” Association for Quality and Participation.
1994"Working in Public, Learning in Action” Univ. of N. Texas. Symposium on Knowledge Work.
1994"Reengineering Knowledge Work." Ecology of Work. (Also 1993, 1992)
1994“Creating Learning Organizations” Build Boston.
1994"The Nuts & Bolts of Learning Organizations." ASTD Learning Organization Conference.
1992"Designing Knowledge Work Teams." National Technical University.

Company Conference Talks
2000“Building Communities” ExxonMobil, Ericsson, Montgomery Watson, Mercury
1998“Leveraging Professional Knowledge.” Hewlett Packard. Work Innovation Network.
1995“Team Learning” Shell Oil Company. Asset Managers Conference.
1995“Designing Knowledge Work.” Levi Strauss & Co. Global Learning Conference.
1994"Designing Knowledge Work." McGill University, The World Bank Group, Hewlett-Packard. Work Innovation Network
1994"From Craftwork to Organizational Learning." University of Colorado.
1991"Designing White-Collar Work." Keynote Talk Hewlett-Packard. Work Innovation Network.

signature Richard McDermott
712 Allen Drive, Longmont, Colorado 80503 USA
phone/fax 303-545-6030
e-mail