McDermott Consulting on Communities, Knowledge Management, Expertise Retention, Decision Making, Innovation

Ideas

A downturn calls organizations to cut costs and pare resources it can manage without. But purely cutback strategies have hidden costs. Any organization needs to balance reducing costs with investing in future capabilities. There are many ways to engage staff in using this urgent opportunity to reinvent services and operations…

How to make best practices really useful

Much attention has been placed on establishing global practices to improve consistency and coordination, but what is the right focus and detail in global practices. From apparel to motorcycles, some companies are redefining what “global processes” means…

Welcome to Richard McDermott's blog

The intent of this blog is to offer what I hope to be thought provoking questions and fragments of ideas. I plan to avoid ideological rants, article-length tomes, or reports on my daily life, favorite things or activities. I hope you find it interesting and useful.

I plan to post occasionally, not regularly. So please don’t be disappointed if there are not daily updates.

Since I am just getting this site up now, it may take a few days for me to populate this idea space with ideas worth thinking about.

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Integrate with networks, communities & crowds

Most organizations need to balance operations, customer focus and practice development. For highly interdependent & highly distributed organizations finding the right balance can be difficult. We help you understand when to use collaborative networks, communities of practice, customer communities (communities 2.0) and self-organizing crowds to get the best return on your effort.

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Improve decision-making

Right and timely knowledge improves decision-making. Rather than build self-service libraries and taxonomies, we help you design frameworks and tools that make knowledge genuinely useful to decision-makers.

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To discuss how to shift from knowledge
management to knowledge impact,
contact McDermott Consulting

Richard McDermott
McDermott Consulting
USA 303-545-6030
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Develop greater expertise

Knowledge retention programs often fail because expertise is more than knowledge. It is the ability to make good judgment calls. Expertise can only be learned through experience and mindful practice. We help your experts learn how to share their thinking and teach their true expertise.

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Enhance creativity & innovation

Innovation stems from deep knowledge and expertise not wild and crazy ideas. Cognitive science research and our research on creative experts demonstrate that individual creativity and organizational innovation involve similar mental processes. We help both individuals and organizations increase their capacity to innovate by teaching them how to recombine knowledge, points of view, and ways of thinking to generate innovation.

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McDermott Consulting

McDermott Consulting helps public and private sector organizations operate in the current highly interdependent, highly distributed organizations.